Scaura Support Center

Contact Us
  1. Support
  2. FAQ & Troubleshooting
  3. Troubleshooting file upload issues

Troubleshooting file upload issues

When uploading files to Scaura CMS, you might encounter issues. In this article, we give you some tips on how to troubleshoot them.

Supported file formats

Admins can upload all file formats to Scaura. For detailed information about supported file formats please refer to What file formats are supported in Scaura?

File sizes

We currently support uploads of up to 1.6 GB.


Upload does not complete

You might face an issue where the upload is not completed and no error message is displayed on the CMS. If you are trying to upload an Office document, such as a PowerPoint presentation, try the following steps:

  1. Try to open the document and save it again.
  2. Try to save the document with a different extension. For example, save a PPT as a PPTX or vice-versa.
  3. Try to upload using a different browser.

If you still have problems uploading your document, contact us at support@scaura.com.


Upload is too slow

If you are uploading a large amount of files, you may face a slow upload. It could also be that your network connection is too slow at the moment.

If you think your upload is too slow or even stuck, try the following steps:

  1. Wait for a couple of minutes. If your upload does not complete or show any progress, refresh the page and verify if your files were uploaded or not.
  2. If your files were not uploaded, try again by uploading a few files at a time.

If you still have problems, contact us at support@scaura.com.


File is not viewable in the CMS and the app

It could happen that a file (e.g. video) is classified as "Other" type in the Mediabank, and cannot be viewed in full-screen in the CMS and the app. This is caused by the file extension, which the original file extension has been changed. For example, a video named example.mov is renamed to example.mp4 before uploading. To prevent this issue, always upload the original file with the correct extension. If you want to change the format of a file, always use a converter or export the original file in another format before uploading.


Last update: 2020.06.11