FAQ: I'm not receiving Scaura's emails. What can I do?

Sometimes emails get lost and do not arrive at your inbox. Once an email is sent from our server, there are different variables that could prevent it from reaching your inbox, and we don't have control over them. However, we've prepared a short guide to help you if this happens.

I don't receive Scaura's invitation email

When a user is invited to Scaura, we send them an email from no-reply@scaura.com with instructions to set their password and login for the first time.

If you were invited to Scaura by an admin, but did not receive an invitation email from Scaura, please follow these steps:

Make sure your admin added you as an active user on Scaura.
Check your spam/junk folders.
Consider adding no-reply@scaura.com to your contact list and/or asking your network administrator to whitelist this address.
Ask your admin to re-send the invitation. If your admin does not know how to re-send an invitation, please see How to re-send an invitation.

If none of this helped, contact us at support@scaura.com so we can help you getting started with Scaura.

I don't receive Scaura's reset password email

To reset your password, you'll be asked to provide your email address. If you see an error after providing your email address, then you most probably do not have a Scaura account with that email. However, if you do see a confirmation that an email has been sent to you with instructions but you do not receive an email from us, then follow these steps:

Check your spam/junk folders.
Consider adding no-reply@scaura.com to your contact list and/or asking your network administrator to whitelist this address.
Try to reset your password another time.

Still not receiving an email from Scaura? Contact us at support@scaura.com so we can help you reset your password.

I don't receive Scaura's email after use the email sharing tool in the app

Normally, emails sent via the email sharing tool deliver to recipients' inbox. However, based on the firewall and security policy of a company as well as the email server, it could happen that the email arrives in spam or not delivered. Please always check your spam/junk folders if you don't receive such emails in your inbox. If you cannot receive the share emails, below are two workarounds

Consider adding share@scaura.com to your contact list and/ or asking your network administrator to whitelist this address.
To make sure the email arrives in recipients' mailbox, use the generate a link tool.
- First generate a link for your files, and then send the link to your recipients by email. For more information on generate link, please check out this article.

Last update: 2020.06.10