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Troubleshooting connectivity issues

Are you facing problems to login to Scaura? Don't worry, we are here to help!

Web issues


Login is not completed

What happens: You try to login on app.scaura.com/webapp, but after clicking Login, a loader shows and you are redirected back to the login screen.

Known cause: When there is not enough space for your browser to load the content inside Scaura web application, the login will fail and you will be automatically logged out.

Known solution: Close browser tabs and/or clean up some disk space (at least 1GB) on your computer. Then, try to login again.

Page cannot be reached

What happens: You try to access a Scaura page and the page does not load.

Possible causes:

  1. You don't have internet connection: Try to connect to other websites and see if you also face a similar problem. If so, you probably have a problem with your internet connection.
  2. The address is incorrect: If you typed the address directly into the address bar, make sure it is correct. 
  3. Firewall configuration: Some corporate networks have firewall configurations that might block access to Scaura. Consult your IT department to see if this is the case.

For further assistance, contact us at support@scaura.com.

Download is not completed

What happens: You try to download our Windows/Mac version from app.scaura.com and no file is downloaded after you click on Download app.

Possible cause: The download is blocked by a configuration on your corporate network. Consult your IT department to see if this is the case.

For further assistance, contact us at support@scaura.com.

Other unexpected issues

If you are experiencing other issues on web, such as files or parts of the application not being displayed, make sure to try the following steps:

If your issues persist, contact us at support@scaura.com.


Last update: 2019.01.04

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